Privacy Policy

The purpose of this Privacy Policy is to inform users of the site. www.emp-vtc.fr (hereinafter: « the Site ») on how their personal data are collected, processed and protected by EMP VTC.

1. Treatment Officer

The data controller is:

EMP VTC
Head Office : Narbonne
Email: empvtcnarbonne@gmail.com
Tel: 06 24 91 12 14

2. Data collected

EMP VTC can collect the following data:

  • Name and surname

  • Telephone number

  • Email address

  • Invoicing and/or support address

  • Payment information (in connection with reservations)

  • Navigation data (cookies, IP address, pages visited)

3. Purpose of treatment

The personal data collected are used to:

  • Process and manage your VTC transport bookings

  • Contact you by email or phone regarding your order

  • Issue invoices and accounting documents

  • Improve our services and ensure customer tracking

  • Meeting our legal and regulatory obligations

4. Legal basis for processing

In accordance with the General Data Protection Regulation (GDPR), data processing is based on:

  • Contract performance (reservation management and VTC services)

  • Consent (contact form, non-essential cookies)

  • Compliance with a legal obligation (invoicing, accounting)

5. Shelf life

  • Client data are kept throughout the contractual relationship, and stored during 5 years for legal purposes.

  • Invoicing data are retained for 10 years in accordance with accounting legislation.

  • Cookies and navigation data are kept to the maximum 13 months.

6. Data sharing

Your data is not sold to third parties.
They can only be transmitted to:

  • Our technical service providers (site host, online booking solution)

  • Administrative or judicial authorities in case of legal obligation

7. User rights

In accordance with the GDPR, you have the following rights:

  • Right of access : know what data are collected

  • Right of rectification : correct your personal information

  • Right to erasure : request the deletion of your data

  • Right to limitation of treatment

  • Right to data portability

  • Right of opposition processing your data

To exercise your rights, you can contact EMP VTC at: empvtcnarbonne@gmail.com.

8. Cookies

The Site uses cookies to improve user experience, measure audience and facilitate browsing. You can accept or refuse their use via the cookie banner displayed during your visit.

9. Data security

EMP VTC implements all necessary technical and organisational measures to protect your personal data from unauthorized access, loss or alteration.

10. Contact

For any questions regarding this Privacy Policy or to exercise your rights, you can contact:

EMP VTC
Email: empvtcnarbonne@gmail.com
Tel: 06 24 91 12 14

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